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MGT 521T Practice Chapter 2
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MGT 521T Practice Chapter 2

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1) Which of the following is a synonym for Douglas McGregor’s Theory Y? 2) Which of the following approaches to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? 3) What are the two branches of the classical viewpoint of management? 4) Frederick Taylor based his management system on motion studies. In these studies, he broke down each worker’s job based on ________. 5) Scientific management is the study of work methods to improve the productivity of ____. 6) Frederick Taylor based his management system on motion studies. In these studies, he broke down each worker’s job based on ______. 7) Henri Fayol is credited with being the first person to _____ management behavior. 8) Which of the following statements is correct regarding an open system? 9) Operations management focuses on _______. 10) What are the two branches of quantitative management? 11) A supervisor who considers employees to be irresponsible and wanting to be led rather than wanting to lead would be characterized as a theory X manager. 12) Management science focuses on the use of _____ to aid in problem-solving and decision-making. 13) Which of the following are components of total quality management (TQM)? 14) Maslow’s hierarchy of human needs proposes that people are motivated by which of the following needs? 15) In terms of the systems viewpoint, the resources a company needs to make its products are known as inputs. 16) Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _____ system. 17) Identify the two theorists who contributed the most to the human relations movement. 18) One way a company adds value to its products is by making sure the products are of high quality, meaning that they meet customer needs better than competitor’s products do. 19) The goal of quality assurance is ______. 20) A(n) ______ system is characterized by the fact that it receives minimal feedback from the external environment. 21) According to the systems perspective, transformational processes are responsible for turning 22) Which of the following would be characterized as outputs according to the systems viewpoint? 23) Which of the following statements are true of a learning organization? 24) A(n) _____ organization actively creates, acquires, and transfer knowledge within itself and is able to modify its behavior to reflect new knowledge. 25) Which of the following is a synonym for what Frederick Taylor called “soldering”? 26) According to the systems perspective, transformational processes are responsible for turning 27) A set of interrelated parts that operate together to achieve a common purpose is called ____ 28) Managers with a systems viewpoint see their organization both as a collection of subsystems and a part of a larger environment. 29) Which of the following viewpoints are specially aspects of the contemporary perspective of management but not of the historical perspective? 30) According to the ______ viewpoint, a manager’s approach should vary according to the individual and the environmental situation. 31) In which ways did Munsterberg suggest that psychologists could contribute to industry? 32) Which two individuals helped pioneer administrative management theory? 33) The quality-management viewpoint includes which three of the following concepts? 34) Which type of management encourages managers to make facts and logic the foundation of their approach to decision-making? 35) Kendrick believes that it is important to understand why his employees take certain actions because this allows him to motivate them to get the job done. Which managerial viewpoint does Kendrick possess? 36) When Joseph Juran referred to the idea of “fitness for use,” he was considering how a product would _____. 37) Within the systems perspective, what four of the following are considered parts of a system? 38) The Strategy for minimizing errors at each stage of production is called _____. 39) Which of the following disciplines would be used in strategic management to attempt to understand how organizations, with their relatively simple structures, adapt to their environments? 40) Which of the following brought attention to the importance of workers as social beings and eventually helped lead to the human relations movement of the 1950s and 1960s? 41) Which one of the following BEST describes the major contribution of McGregor’s Theory X and Theory Y to management?

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